GD2U is happy to exchange, issue a credit note, or refund your purchase if you have received damaged or incorrectly supplied goods.
Damaged or incorrectly supplied products:
If you have received a damaged or incorrectly supplied product, you must inform us by phone or email, within 48 hours of receipt.
Due to their perishable nature, we do not accept returns for the following products:
- all refrigerated and frozen products
- all fresh products: potatoes and meat
We are happy to offer a credit note, refund or replace these items if they arrive to you damaged, or they have been incorrectly supplied.
Special offer products:
We do not accept returns or offer replacements or refunds on any products that are on Special Offer, unless they are damaged or incorrectly supplied.
HOW DO I ARRANGE AN EXCHANGE, CREDIT NOTE, OR REFUND?
Please contact our Customer Service team to arrange your exchange, credit note, or refund.
We will need to know your order number, the item you want to exchange or refund, and the reason for the return. Upon receipt of these details we will discuss the various options available to you, and on approval, will process either an exchange, credit note, or refund.
If you request a replacement and the product is no longer available, we will process a refund back to the original account used to purchase the item, or offer you a credit note to be used for a future order.
Within the first 3 hours of placing an order, customers are entitled to request a full refund. Please telephone or email our customer service team as soon as possible, and within the 3 hour time frame. Once this time has elapsed, the order cannot be cancelled by the customer, and a refund will not be issued.
Customer Service Contact Details:
Call: 0203 745 0025
Our customer service telephone line operates between 10am – 5pm, Monday to Friday.
All emails will be responded to within 24 hours.